Supplemental training is offered via pre-recorded content that is always available, free of charge

Description

Supplemental training can have a significant impact on how effectively the members of an organization can utilize the features of a planning, consolidation, financial reporting and close tool. The requirement here is specific to pre-recorded content, which is available at all times, free of charge. This content can include video tutorials, webinars, walkthroughs on how to use specific features, and much more. The constant availability ensures users can access the training material as and when required, without the constraints of time or cost.

Example Use Case

Scenario: An international retail company recently adopted new planning software. The team members, previously used to a different software, are finding it challenging to navigate through the new system and utilize its full capacity.

Solution: Supplemental training through pre-recorded content is provided by the vendor. These recordings are always available and at no extra cost. The employees now have access to a library of helpful videos and guides that can assist them in understanding the software better. Consequently, the team members are able to operate the new system efficiently, optimize its potential and effectively manage the company's performance.

Considerations

The key requirement here is “free” as the vendor does not charge extra for customers to use the training. Charging for pre-recorded training is like a car dealer charging extra for the owner's manual. It makes zero sense. If the vendor is truly trying to encourage user adoptions in your organization, they should provide all the necessary tools to make that happen.

Questions to Ask a Vendor

• Content Availability: Is supplemental training through pre-recorded content included as part of the software package? Will it be available 24/7 and free of charge?
• Content Updates: How often is the supplemental training material updated? Will the new updates be automatically available to the existing users?
• Accessibility: How is the pre-recorded content accessed? Is it built into the software interface or would it require additional platforms?